Privacy Policy & Data Governance

Last Updated: September 2026 • TORX MOVING INC. • Operating in Ontario & Quebec

1. Purpose and Scope

This Privacy Policy applies to personal information gathered through the TORX MOVING INC. website, electronic estimate calculators, contact forms, telephone dispatch consultations, and active relocation service agreements. It outlines your rights as an individual and our obligations regarding how your information is handled throughout the relocation lifecycle.

2. Personal Information We Collect

In accordance with the principle of data minimization, we collect only the personal information strictly required to evaluate relocation logistics, provide moving estimates, coordinate crew dispatch, and complete service agreements:

• Identification & Contact Details: Full name, telephone number, mobile/WhatsApp contact for move-day crew updates, and email address for estimate delivery and invoicing.
• Relocation Logistics & Property Details: Origin and destination addresses, unit/suite numbers, property types (detached home, high-rise condominium, walk-up apartment, commercial office), floor levels, elevator reservations, flight of stairs, access constraints, and preferred moving dates.
• Inventory & Cargo Information: Estimated room count, furniture volume, declared specialty or fragile articles (such as upright pianos, exercise machines, or glass display units), and customer-specified handling preferences.
• Technical & Security Logs: Standard server access logs, IP addresses, browser user-agent data, and anti-spam verification tokens collected solely to prevent automated form abuse and maintain website infrastructure security.

3. Why Information Is Collected and How It Is Used

We collect and process personal data exclusively for direct operational, contractual, and regulatory purposes:

• Estimate Preparation & Feasibility: Calculating transit distances, vehicle capacity requirements, labor allocation, and travel time to prepare formal moving quotations.
• Dispatch & Service Delivery: Providing assigned crew supervisors with necessary logistical details (addresses, access codes, contact telephone numbers) to execute the relocation efficiently.
• Operational Communications: Direct telephone, SMS, or email correspondence regarding schedule confirmations, arrival updates, and moving-day coordination.
• Invoicing & Commercial Compliance: Processing payments, issuing official receipts, and fulfilling statutory accounting recordkeeping obligations under federal and provincial tax laws.
• No Unsolicited Marketing: We do not conduct automated email marketing campaigns or sell lead data. Information submitted through our forms is used strictly to fulfill your requested moving inquiries.

4. Consent & Consent Withdrawal

By submitting an inquiry or quote request through our website, you provide implied consent for TORX MOVING INC. to collect and use your contact and relocation details for the purpose of preparing an estimate and responding to your inquiry.

You have the right to withdraw your consent to the retention or use of your personal information at any time, subject to legal, accounting, and contractual constraints (such as records required for executed relocations and tax compliance). To request withdrawal of consent, please contact our Privacy Officer in writing.

5. Limited Disclosure & Third Parties

We never sell, rent, lease, or trade personal information to third-party marketing networks, commercial advertisers, or data brokers. Personal information is disclosed strictly on a need-to-know basis to:

• Authorized dispatch coordinators and designated moving crew leads assigned to perform your relocation.
• Direct technological infrastructure service providers (such as secure Canadian web hosting platforms and transactional email services) bound by confidentiality obligations.
• Law enforcement or regulatory authorities solely when required to comply with applicable Canadian federal or provincial statutes, court subpoenas, or regulatory orders.

Our website does not utilize invasive third-party cross-site advertising trackers, behavioral targeting pixels, or third-party marketing beacons.

6. Security Safeguards

TORX MOVING INC. employs comprehensive administrative, physical, and technological security measures designed to protect your personal data against loss, unauthorized access, copying, disclosure, or modification:

• Encrypted Web Data Transmission: All data transmitted between your browser and our web platform is encrypted using modern Transport Layer Security (TLS/HTTPS).
• Access Controls & Authentication: Access to customer records is restricted to authorized personnel who require access to perform dispatch, operational, or accounting duties. Administrative portals require strong authentication protocols.
• Infrastructure Hardening: Web servers and databases are protected by enterprise-grade firewalls, isolated file permissions, and regular security vulnerability assessments.
• Confidentiality Obligations: All staff and field leads are trained on confidentiality standards and the responsible handling of customer information.

7. Data Retention & Disposal Schedule

Personal data is retained only for as long as necessary to satisfy the purpose for which it was gathered, or as mandated by Canadian law:

• Inquiries & Non-Executed Estimates: Information submitted for preliminary estimate requests that do not proceed to a booked service is retained for up to twelve (12) months to assist customers with subsequent inquiries or seasonal rescheduling, after which it is permanently purged.
• Executed Relocation & Financial Records: Records pertaining to executed moves, signed bills of lading, payment confirmations, and invoices are retained for six (6) years following the end of the relevant tax year, in compliance with Canada Revenue Agency (CRA) commercial recordkeeping standards.
• Secure Disposal: Digital records that reach the end of their mandatory retention schedule are permanently deleted using secure electronic erasure methods.

8. Canada's Anti-Spam Legislation (CASL) Compliance

TORX MOVING INC. operates in full compliance with Canada’s Anti-Spam Legislation (CASL):

• We do not send unsolicited commercial electronic messages (CEMs).
• All electronic messages sent by our team are direct operational responses to customer inquiries, estimate requests, or active relocation logistics.
• In the event that promotional updates are offered in the future, messages will be delivered only with prior express opt-in consent and will include an immediate, functional unsubscribe mechanism.

9. Specific Disclosures for Quebec Residents (Law 25)

Because TORX MOVING INC. conducts inter-provincial relocations connecting Ontario and Quebec (including Montreal, Gatineau, Laval, and Quebec City), we adhere to the applicable provisions of Quebec’s Act respecting the protection of personal information in the private sector (as amended by Law 25):

• Person in Charge of Personal Information: In compliance with Section 3.1 of the Act, the responsibilities of the person in charge of personal information protection are exercised by Executive Management. Official contact information is published below.
• Inter-Provincial Data Transfers: For moves involving Quebec origin or destination addresses, logistical and dispatch processing may occur at our Ontario operations center. We ensure appropriate technological safeguards and confidentiality standards govern these cross-border operational communications.
• Confidentiality Incident Protocol: In accordance with statutory obligations, we maintain an internal register of confidentiality incidents. In the event of a security incident presenting a risk of serious injury, we will notify the Commission d’accès à l’information du Québec (CAI) and all affected individuals as required by law.
• Quebec Resident Rights: Quebec residents have the right to request access to their personal data, request rectification of inaccurate records, obtain a copy of their computerized personal information in a structured, commonly used technological format, and request the cessation of dissemination under conditions defined by Law 25.

10. Access, Rectification & Individual Rights

Under Canadian privacy legislation, you have the right to request access to the personal data we hold about you and to challenge its accuracy and completeness. Upon written request and verification of your identity, we will provide you with a summary of the personal information in our possession, its operational uses, and any third parties to whom it has been disclosed.

If you demonstrate that personal information is inaccurate or incomplete, we will amend the information as required. To submit an access or rectification request, please send a written notice to our Privacy Officer at the contact address below.