Frequently Asked Questions

Simply complete our 8-step online quote form. Our logistics coordinator will review your exact origin, destination, property type, elevator access, and item list to calculate a clear, comprehensive quote tailored to your move.

Because every relocation is unique, we do not use generic one-size-fits-all pricing. Your custom written estimate is calculated based on the total volume and weight of your items, travel distance between pickup and destination, floor access (reserved elevator vs. flights of stairs), walking distance from the truck to the building entrance, and any requested packing or heavy-item rigging.

No. TORX MOVING prides itself on upfront, transparent quoting. All travel time, equipment usage, and basic cargo protection are clearly laid out in your written quote before you book.

Yes. TORX MOVING INC. holds comprehensive Commercial General Liability insurance, cargo protection, and full Ontario WSIB compliance. For downtown high-rise condos and commercial office buildings, our dispatch office provides official Certificates of Insurance (COI) to property management upon request.

Yes! Every Torx Moving truck arrives fully equipped with heavy-duty quilted moving blankets, neoprene floor runners to protect hardwood and tiles, furniture dollies, and secure tie-down straps.

We specialize in downtown Toronto high-rise moves. We plan arrival to coordinate with your booked elevator window, work with building management access guidelines, and ensure efficient loading and unloading.

We operate daily across Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Oakville, Burlington, and Durham Region, as well as dedicated long-distance routes connecting the GTA with Hamilton, Kitchener-Waterloo, London, Barrie, Kingston, Ottawa, Greater Montreal, and Quebec City.

We accept Interac e-Transfer, all major Credit Cards (Visa, MasterCard, American Express), and certified funds upon job completion.